AT&T Mobility wanted to understand: why do “good” customers pay infrequently? How can we encourage better payment practices? Specifically, can they: Predict delinquency risk and create custom engagements to alter payment behavior Reduce DSO, increase liquidity, without negatively impacting customer sentiment
In under 60 days, Rule14 delivered a customized AT&T Loss Prevention platform which:
Collection agencies today are faced with a variety of challenges: shrinking margins, an industry-wide ability to easily contact large account volumes, and significant competitive pressure. In this trying environment, an agency contacted Rule14 to gain a competitive advantage through prescriptive insights. The company’s existing operations strategy relied upon credit score and managerial experience to direct the account treatments. While the expertise model kept them in business, significant efforts were still being spent on low-value accounts.